Terms and conditions
Plan Your Trip

The client is responsible for ensuring that the information provided for the formalization of his reservation is true, complete and exact, running at his own expense any expense or penalty generated by any error or omission on his part, including names, ages, document numbers, dates of birth, validity of documents, etc. Similarly, the client must report any special condition that may be relevant for the proper development of the trip (medical conditions, disabilities, special diets, legal situations, among others), without this representing an obligation for PLAN YOUR TRIP S.A.S. to provide any specific service related to said condition.

In the event that the client requests the cancellation, modification or refund of an individual service or that is part of a travel package, it will be subject to the policies, deadlines, penalties and availability of the airline, hotel, cruise ship, carrier and / or tour operator, paying the customer's expense for penalties, administrative charges, name changes, schedule changes, rate differences, date changes, among others. In case of withdrawal, the Cancellation Penalties established in these terms and conditions will apply, as well as the regulations in force on the date of purchase of the product or service. PLAN YOUR TRIP S.A.S. is not jointly and severally liable for the amounts requested in reimbursement by the end user of the program or any intermediary.

Air tickets that are part of a tourist package will also be subject to the conditions agreed between the airline and the agency. The Agency is not responsible for any damage generated by modifications or operational changes by the airline or for any delay or non-compliance in flight itineraries, the passenger ticket being the binding document between the aforementioned companies and the passenger.

The client is obliged to communicate to the agency, in situ, within a maximum period of 24 hours, any non-compliance in the execution of the program, in writing or in any other way in which it is recorded, so that the pertinent corrections are taken. . Failure to notify the Agency within said period will mean a satisfactory execution of the program.

The order of execution of the travel itineraries can be modified, respecting the total content of the scheduled visits, without this implying an omission or non-compliance by the Agency. The hotels mentioned as planned in each itinerary are subject to variation. In some cities, in case of coinciding with extraordinary events (Fairs, Events, carnivals, etc.), clients may be accommodated in the surroundings.

5.2. Hotel Hours

The right to occupy the room assigned for the passenger's accommodation will be limited by the entry and exit times established by the Hotel, in accordance with the regulations of the destination. Any cost or penalty generated by non-compliance with the hotel check-in and check-out hours will be borne by the client.

5.3. Coaches and Land Transport Vehicles

The coaches in the circuits may vary in their characteristics depending on the number of participants. The design, structure, comfort and safety of the transport vehicle will be adapted to the rules and standards of the country of destination of the trip. The circuits are subject to a certain number of participants.

5.4. No Show o No asistencia voluntaria

Clients who do not show up at the established sites and hours or who desist from using any service included in the program, by their own choice or due to some personal eventuality that forces them to withdraw, will not have the right to demand a refund for the services left behind. take, being considered as voluntary non-assistance by the passenger.

5.5. Customer responsibility and conduct

The client is responsible for the proper use of the vehicles, hotels, museums, tourist attractions and other facilities visited during the execution of the program, being solely their responsibility for any damage caused to these or to third parties, at their own expense for any cost arising from said situation. In the event that a passenger, due to his conduct and, at the discretion of the guide, behaves in an inappropriate way and with obvious annoyance for the rest of the people in the group, he is able to demand that he leave the excursion.

All passengers, without exception (children included), must be provided with all the personal and family documents required and in order for their trip. It will be solely the responsibility of the passenger any situation in which it may be rejected by any Authority for particular causes of the user, or for lacking the requirements that are demanded, or due to a defect in the required documentation, or for not being a carrier of the same, running on behalf of the passenger any expense that may arise.

Minors at no time may travel alone. They must travel accompanied by one of their parents or a responsible adult, duly authorized and complying with the documentation and requirements demanded by the airport authorities.

6.2. Medical Assistance Card or Travel Insurance

It is the obligation of every passenger to have Travel Insurance or Medical Assistance Card, with sufficient coverage for the travel period, which allows them to be treated in the event of suffering an accident or illness. All the passenger's Medical Assistance requirements must be referred directly to the service provider, who will determine the appropriate care procedure for each case.

In trips and land transfers, a maximum of 23 Kilos per person will be transported free of charge, distributed in a normal size suitcase. Excess luggage will be accepted, as long as the vehicle's load capacity allows it, and may be rejected, always at the discretion of the guide or the driver of the vehicle. Regarding air, rail, sea or river transport, the conditions, rates and penalties established by the transport companies apply, with the passenger ticket being the binding document between the aforementioned companies and the passenger.

7.2 Luggage Responsibility

For all purposes, and as far as land transport is concerned, it will be understood that the luggage and other personal belongings of the user are kept with him, whatever the part of the vehicle in which they are placed, and that it is transported at the expense and risk of the user. Username. Users are recommended to be present during all handling of loading and unloading of luggage. As for air, rail, sea or river transport of luggage, the conditions of the transport companies apply, with the passenger ticket being the binding document between the aforementioned companies and the passenger. In the event of suffering any damage or loss, the consumer must present, in the act, the appropriate claim to the transport company.

In the event of force majeure or fortuitous event occurring before or during the trip (strikes, accidents, riots, earthquakes, weather conditions, natural disasters, among others), the service provider may modify, replace or cancel itineraries, dates, hours, flights , hotels and other services in order to guarantee the safety of passengers. The reimbursements that could be presented for services not provided in the event of force majeure are defined by each service provider (hotels, airlines, carriers, guides, etc.) and will be informed to the client at the time of any force majeure event.

PLAN YOUR TRIP S.A.S. is not jointly and severally liable for the amounts requested in reimbursement by the end user of the program or any intermediary.

Decree 2438 of 2010, issued by the Ministry of Commerce, Industry and Tourism, which dictates provisions related to the responsibility of Travel Agencies in the provision of tourist services, prescribes in Article 3: "The travel agency Viajes does not assume any responsibility towards the user or traveler for the air transport service, except in the case of chartered flights and in accordance with the provisions of the transport contract. The provision of such service is governed by the legal regulations applicable to the air transport service… ”This clause agrees, and is subordinate to the regulation of travel conditions of PLAN YOUR TRIP S.A.S., which the passenger declares to know and expressly accept and irrevocable.

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  Prevent the commercialization on the traffic of pieces and / or goods belonging to the cultural heritage of the nation according to Law 397 of 1997, Decree 833 of 2001 and Law 1185 of 2008.

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  Prevent the commercialization of threatened or endangered flora and fauna species in Colombia and illegal use of renewable natural resources, according to Law 17 of 1981, Ministerial Resolution No. 1367 of 2000 and Law 1453 of 2011 Article 29.

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  Prevent and counteract sexual exploitation and pornography with minors and / or adolescents, according to article 44 of the Colombian constitution, law 679 of 2001 and / or law 1336 of 2009.

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  Prevent child labor exploitation according to the law on childhood and adolescence 1098 of 2006.

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  Guarantee the protection of the rights of a person or group of people, community or town, who are violated in acts of racism or discrimination, Law 1482 of 2011 and Law 1752 of 2015, criminal penalties for those who carry out acts of discrimination against people with disabilities

PLAN YOUR TRIP S.A.S. In compliance with the tourism sustainability standard, it has implemented campaigns and practices that allow it to reduce the consumption of different resources (water, energy, paper, etc.), promote the care of cultural heritage, flora and fauna and prevent exploitation sexual, commercial and labor of boys, girls and adolescents. We want to share in our commitment to our clients, therefore, we present below some tips that we hope will be taken into account during the trip:

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  Open up to cultures and traditions other than your own: your experience will be transformed, you will earn the respect of the local people, and they will embrace you more easily. Be tolerant and respect diversity; Observe the traditions and social and cultural practices of the place.

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  Respect human rights. Any form of exploitation violates the fundamental objectives of tourism. Child sexual exploitation is a punishable offense, both in the place where it is carried out and in the country of residence of the person committing it.

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  Help conserve the natural environment. Protect wildlife and their habitat, and don't buy products made from endangered plants or animals. Avoid taking pictures with the fauna, it can cause these species to leave the place and not return, with the detriment that it will be more difficult for your next group of tourists to observe these species.

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  Respect cultural resources. Tourist activities must be practiced with respect for the artistic, archaeological and cultural heritage.

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  Don't be tempted to take away pieces of archaeological remains, plants, flowers, and so on. If every tourist who visited the place took a sample, the resource would soon cease to exist.

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  SYour trip can contribute to economic and social development. Buy local crafts and products to support the local economy, and adhere to fair trade principles. When bargaining, keep the concept of fair wages in mind. Handicrafts are the most important reflection of local culture and identity and their benefits go directly to the populations of the towns visited. In addition, they are produced with very low impact on the environment and contribute to increasing the appreciation of the local culture.

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  Inform yourself of the current legislation so as not to commit any act that is considered criminal in the visited country. Do not traffic in drugs, weapons, antiques, protected species, or dangerous products or substances or prohibited by national regulations.

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  You must maintain order and cleanliness in the places you visit, thus avoiding potentiating the different risks that threaten the facilities, protected natural area and others.

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  Avoid making unnecessary noise in museums, in views of archaeological monuments and especially in protected natural areas. Noise can disrupt the experience of other tourists or scare off wildlife in natural areas.

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  Do not throw food scraps in the places visited. Take special care in protected natural areas; fruit remains can contain seeds that can grow on site and later become an invasive species, harming native species.

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  Keep in mind to turn off the taps, turn off the air conditioning and lights when you leave the hotel or place of lodging. Thus, you help not to waste water and energy, precious resources for the entire planet.

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  Try to minimize the generation of garbage, reject products with unnecessary packaging and choose to use recyclable packaging.

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  Avoid giving alms to people on the street. It is better to go to places such as organizations or schools where they will manage this aid better.

  • By signing his reservation, the client declares that he knows and accepts the terms and conditions. Likewise, you authorize the agency to use your information in accordance with the provisions of the Consumer Statute (Law 1480 of 2011) and Law 1581 of 2012. The privacy policy is public on the website and is made known at the time of the signature of the document.